Template document — to be reviewed by legal counsel and completed ([bracketed] values) before launch. Edit it in Admin → CMS.
Last updated: [Effective date]
1. Eligibility
You can request a full refund within [refund window] of purchase if you have completed less than [x%] of the program.
2. Live cohorts
For live programs, refund requests must be made before [cutoff, e.g. the second live session]. You may instead transfer to a later cohort, subject to availability.
3. Non-refundable items
The following are not refundable:
- Workshops after the session has started
- Programs where a certificate has been issued
- [Other exclusions]
4. How to request a refund
Email [email] from your registered address with your order ID. Approved refunds are returned to the original payment method within [x] business days.